WEBINAR: Patient Feedback or Future Risk? Managing Complaints with Confidence

  • 14 Nov 2024
  • 12:00 PM - 1:00 PM
  • Webinar

Registration


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Patient Feedback or Future Risk?

Managing Complaints with Confidence


Thursday, November 14th

12:00PM - 1:00PM


Presented By:

Anita Dean - Senior Healthcare ConsultantMagMutual

&

Laura Trifilo - Business Development OfficerMagMutual


Description:

Patient complaints provide valuable insights into the quality of care and the overall patient experience, making them an essential tool for risk management in healthcare. This presentation explores how proactively addressing complaints can strengthen patient-provider relationships, improve practice operations, and potentially impact insurance compensation. Attendees will learn strategies for confidently handling patient feedback and leveraging it as a reliable data source to mitigate future risks and enhance satisfaction. Complaints are not merely expressions of dissatisfaction—they are critical to shaping a safer and more responsive healthcare environment.


Can't make the webinar?

No problem! All registrants receive the recording and presentation slides

following the webinar.


(Members Attend Free, Non-members $35.00)

HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information. 

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