Patient Feedback or Future Risk? Managing Complaints with Confidence
Patient Feedback or Future Risk?
Managing Complaints with Confidence
Presented By:
Anita Dean - Senior Healthcare Consultant, MagMutual
&
Laura Trifilo - Business Development Officer, MagMutual
Description:
Patient complaints provide valuable insights into the quality of care and the overall patient experience, making them an essential tool for risk management in healthcare. This presentation explores how proactively addressing complaints can strengthen patient-provider relationships, improve practice operations, and potentially impact insurance compensation. Attendees will learn strategies for confidently handling patient feedback and leveraging it as a reliable data source to mitigate future risks and enhance satisfaction. Complaints are not merely expressions of dissatisfaction—they are critical to shaping a safer and more responsive healthcare environment.
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following the webinar.
(Members Attend Free, Non-members $35.00)
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Healthcare Leaders Association of MarylandPO Box 3403, Hamilton, NJ, 08619P: 844-404-0844 E: info@hlamd.org